30 DAY MONEY BACK GUARANTEE
we stand by the quality of our product, your satisfaction is important to us.
For purchases made from 1st November 2021, our online customers are offered a 30 Day Money Back Guarantee service. Any piece of cross necklace, that has not be worn, scratched, damaged, made to order or altered in any way (including resize) within 30 days of delivery, is entitled to a full refund. The item to be returned or exchanged must be accompanied by the original proof of purchase, with all packaging and paperwork. we are not liable for return shipping costs unless the return is a result of our error.When you start your return, please contact us via our contact page and we will send you the nearest warehouse address.
To return a purchase, print out our returns form, fill it in and ship it with the goods to initiate the return. No printer? No problem! Please include a hand written note in your return parcel stating the details of your return. Ensure the items are in the original packaging.
Any item returned to our must be returned in original condition with original packaging and warranty. This is to ensure an item is returned in as new, saleable condition, that is that the item has been unworn, is not damaged, or altered in anyway (for example resizing, watch links removed). Special orders or made to order items are not returnable as they are made custom to your order and are not resaleable.
We will refund you in the same tender used to pay for the original order within 3 Business Days (Business hours Monday to Friday) of receiving your returned item.
For additional information or help with your refund or exchange please contact our friendly team on via our contact us page.