Refund Policy

30-Day Return

Customer satisfaction is always our top priority. If you are not satisfied with the items you received, we happily can provide a exchange or a refund for you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

*It is recommended to keep the box if you need to return.

HOW TO REACH US

If you have questions, please contact us below:

Tell: 86-13736118340

Email: support@zzcross.com

HOW TO RETURN

To start a return, you can contact us at support@zzcross.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Address:
No. 1888, Wenyi West Road, Yuhang Street, Yuhang District, Hangzhou City, Zhejiang Province, China

HOW TO GET REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Note:
Processing time is 2-3 days. You will receive a refund confirmation email right away. Please remember it can take some time for your bank or credit card company、paypal to process and post the refund. If you do not receive a refund please contact us.

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